Legal
Privacy Policy
Last Updated: 18 June 2025 | Effective: 18 June 2025
Endowell is committed to handling your personal information with care and transparency. This policy explains what we collect, how we use it, and what choices you have.
1. Introduction
This Privacy Policy applies to Endowell ("we", "us", "our"), a family legacy documentation and estate organisation service based at 62 Thanon Pracha Uthit, Huai Khwang, Bangkok 10310, Thailand.
We operate under the Personal Data Protection Act B.E. 2562 (PDPA) of Thailand. When you visit our website at https://endowell.pro or enquire about our services, this policy describes how we handle any personal information you share with us.
For questions about this policy, please reach us at [email protected] or by phone at +66 2 374 6821.
2. Data We Collect
Information You Provide
When you contact us or submit an enquiry form, we may collect:
- Full name
- Email address
- Phone number (if provided)
- Any additional information you include in your message
Information Collected Automatically
When you visit our website, certain technical data may be collected automatically, including your IP address, browser type, pages viewed, and approximate location. This information is used solely for website operation and improvement.
Legal Basis for Processing
- Consent: When you submit a contact form or agree to cookies
- Legitimate interest: Operating our website and responding to enquiries
- Contract: Delivering services you have engaged us for
We retain enquiry data for up to 24 months. Service-related records may be held for up to 7 years as required by Thai law.
3. How We Use Your Data
We use the information we collect for the following purposes:
- Responding to your enquiries about our family legacy and estate organisation services
- Scheduling and delivering sessions you have booked
- Sending service-related communications (confirmations, follow-ups)
- Improving our website and understanding how visitors use it
- Meeting legal and record-keeping obligations under Thai law
We do not sell your personal data to third parties. We do not use your information for unsolicited marketing without your explicit consent.
Third-Party Service Providers
We may share your data with trusted service providers who assist us in operating the website (such as hosting providers and analytics tools). These providers are contractually required to keep your information confidential and use it only for the purposes we specify.
4. How We Protect Your Data
We take the security of your personal information seriously. Our measures include:
- Secure HTTPS encryption for data transmitted to and from our website
- Access controls limiting who within our organisation can view personal data
- Regular review of our data handling practices
- Secure, access-controlled storage for physical and digital records
In the unlikely event of a data breach that poses a risk to your rights or freedoms, we will notify the relevant authorities and affected individuals in accordance with the PDPA.
6. Your Rights
Under Thailand's Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete information.
Right to Erasure
Request deletion of your data where there is no lawful basis for us to retain it.
Right to Object
Object to processing based on legitimate interests.
Right to Portability
Receive your data in a portable, machine-readable format.
Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent.
To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with Thailand's Personal Data Protection Committee (PDPC).
7. Third-Party Links
Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently. This Privacy Policy applies only to information collected through our website.
8. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently received data from a minor, please contact us and we will promptly remove it.
9. Policy Updates
We may revise this Privacy Policy from time to time. When we do, the updated version will be published on this page with a new "Last Updated" date. For significant changes, we may also notify you directly if we hold your contact details. Continued use of our website after updates constitutes acceptance of the revised policy.
10. Contact Us
For privacy-related enquiries, requests, or concerns, please reach us through any of the following:
Phone
+66 2 374 6821Address
62 Thanon Pracha Uthit, Huai Khwang, Bangkok 10310, Thailand